A PRODUCT WILL ONLY BE EXCHANGED UNDER THE FOLLOWING CONDITIONS:
If the delivered product is not the product that the client ordered.
If the problem you’re facing is due to the product’s manufacturing.
If the size, color or model, of the delivered product, are different from what was ordered.
For an exchange, both the packaging and the product must be in perfect condition.
If the exchange is requested within the 30 days period, following all the indications of the return and exchange policy.
Refunds are not given under any circumstances. The company will only exchange the product for another item that the client chooses.
CHANGES ARE NOT ACCEPTED IF:
If the product shows signs of being used.
If the product is damaged as a result of trying out the garment (piercing the fabric with fingernails, rings, or other similar objects)
If the interior of the garment shows signs of being worn without undergarment (stains). For hygienic reasons, we cannot accept returns or exchanges.
If you no longer have the original packaging, or if the packaging is damaged.
If the product includes two or more pieces, and any of them are missing.
Your first order is your fitting room. If your compression garment doesn't fit or you don't like it for any reason(s) you can return your body shaper back to us within 30 days of the delivery date. We will cover your return shipping by including a pre-paid return label on your order. Once we receive your return, we will inspect it and then send you the size you want in exchange. This policy only applies to the first order purchased after January 1, 2017.